Our Privacy Policy

 

We are committed to protecting your privacy. This privacy policy explains how we treat personal information, including personal data we collect or process through our website (this website).

 

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing and Other Communications

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy Policies of other websites

  • Changes to our privacy policy

  • How to contact us

What data do we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, and recommendations.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you register online or place and order for any of our products or services, voluntarily complete a customer survey or provide feedback on any of our message boards or via email, and use or view our website via your browser’s cookies. Your personal information will be used for the specific reasons stated above only. 

How will we use your data?

We collect your data so that we can:

  • process your order, provide and operate the Services;

  • provide our Users with ongoing customer assistance and technical support;

  • contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • comply with any applicable laws and regulations.

How do we store your data?

Our store is hosted on on the AWS platform. AWS provides us with the server that allows us to sell our products and services to you. Your data may be stored through AWS data storage, databases and the general AWS applications. They store your data on secure servers behind a firewall. 

We will keep your personal data for no longer than is necessary for the purposes for which it is being processed. Once this time period has expired, we will delete your data.

Marketing and Other Communications

We would like to send you information about products and services of ours that we think you might like. We may contact you to notify you regarding your purchases, to troubleshoot problems with your purchases, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our store, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you have agreed to receive marketing, you may always opt out at a later date. 

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please contact us by using the form we provided on our ‘Contact us’ page.

If you don’t want us to process your data anymore, please contact us by using the form we provided on our ‘Contact us’ page.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request corrections to any information you believe is inaccurate. You also have the right to request completion of information you believe is incomplete.

The right to erasure – You have the right to request erasure of your personal data, under certain conditions.

The right to restrict processing – You have the right to request restriction of the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to processing of your personal data, under certain conditions.

The right to data portability – You have the right to request a transfer of the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by using the form we provided on our ‘Contact us’ page.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org

How do we use cookies?

Our store is hosted on AWS and we use cookies for many important reasons such as:

  • To provide a great experience for our visitors and customers

  • To monitor and analyze the performance, operation and effectiveness of our services.

  • To ensure our platform is secure and safe to use. 

What types of cookies do we use?

There are a number of different types of cookies our website uses:

  • Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
  • Google Analytics. –  We use first-party cookies to track your visits to provide us with usage pattern information through the Google Analytics service.

How to manage cookies

You can set your browser not to accept cookies, and  website explains further on managing cookies in different browsers. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How to contact us

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us by using the form on our ‘Contact us’ page. If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us